Tag: Customer experience

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Brands’ Shift Away from AI: What’s Behind the Trend

The hype around AI has been intense, with big tech companies pushing for its integration into every aspect of our lives. However, there is...
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Empowering Customers: Balancing AI and Human Interactions

Rebecca Jones, the President of Mosaicx, a top customer service AI and cloud-based technology solutions provider, emphasizes the importance of balancing AI and human...