Tag: Customer experience
Brands’ Shift Away from AI: What’s Behind the Trend
The hype around AI has been intense, with big tech companies pushing for its integration into every aspect of our lives. However, there is...
Empowering Customers: Balancing AI and Human Interactions
Rebecca Jones, the President of Mosaicx, a top customer service AI and cloud-based technology solutions provider, emphasizes the importance of balancing AI and human...