Online reviews can be harmful to some restaurants for completely fair reasons, such as treatment of customers or spoiled food. However, on many occasions consumers tend to exaggerate or outright lie in their reviews.
This is the case of this customer of the O’Barullo brewery in A Coruña, who claimed that he had received terrible service when visiting the establishment.
The tweet. “Reviews, that world where it seems that everything is allowed…”, says the Soycamarero account in a tweet along with an image of the review that has generated outrage on networks.
The review. “Terrible treatment, an hour waiting to be served and the waitress (South American and with short hair) ignores us, she is rude, despotic and rude.” He begins by pointing out the review, which users have called racist.
The forceful writing goes further, ensuring that the waitress deserves to be fired: “If she doesn’t like her job, she should leave it (although they should fire her) because there are many people who want to work!!!” she concluded.
Final answer. The owner, far from being carried away by the customer’s opinion, has responded forcefully: “I think this is more of a personal and racist attack than a complaint, you were not ignored, you were attended to, and you also left without paying for what you consumed.” “reveals the hotelier.
Finally, he concludes directly by stating “also, no one is fired for being Latin American.” In a matter of days, the tweet has gone viral with all kinds of comments about it: “The review shows the kind of education of the client; they have been too exquisite with the response. They should report her for leaving without paying and for xenophobia,” says a user.
