Apple Store Malaysia is gearing up to open its doors at The Exchange TRX this coming Saturday, 22nd June 2024. One of the key features that the official retail store will offer is a 14-day returns and refunds policy, providing customers with greater peace of mind when making purchases.

If you find yourself in a situation where you need to return or exchange an item due to a change of mind, such as buying the wrong color or storage size for a new iPhone, you can do so within the specified time frame as long as you meet the return and refund conditions. The policy also covers unboxed items, as long as the devices are in pristine condition with all accessories included.

For those wondering how to go about returning products and obtaining a refund from an Apple Store in Malaysia, the process is relatively straightforward. Apple’s Return and Refund policy extends to purchases made through the online Apple Store as well, with detailed terms and conditions available on the website.

To initiate a return, customers can visit the online Self Service platform, which is accessible 24 hours a day, or contact Apple directly at 1800-80-6419. Eligible products can be returned within 14 calendar days from the time of receipt. The return process involves signing in with your Apple ID, selecting the item you wish to return from your most recent order, providing a reason for the return, and indicating whether the box has been opened.

Once the necessary details and return address are verified, customers can print a pre-paid label and packing slip to attach to the return box. If multiple items are being returned, they can be packed together in a single box. For computers, it is recommended to use the original packaging when making a return.

After submitting a return request, an email confirmation will be sent, and a designated carrier will reach out within 2 business days to arrange for collection. The refund process commences as soon as Apple receives the returned devices. Depending on the payment method used, refunds will be issued accordingly, with credit card payments refunded to the issuing bank within 3 to 5 business days, Apple Store Gift Card payments refunded via email, and online banking or digital wallet payments transferred within 3 business days.

It is important to note that the refund policy does not cover telco plans and contracts, as these fall under separate agreements with service providers and may incur termination fees if canceled.

For products purchased specifically from Apple The Exchange TRX, customers must present the official receipt received via email during the purchase when seeking a refund. The process typically takes around 5 working days. Additionally, the official Apple Store is only able to process returns and refunds for items bought directly from Apple’s own retail outlet, not products purchased from other authorized resellers like Machines or Switch. Returns can only be processed in the country or region of the original purchase.

Exceptions to the return policy include personalized items and custom-configured Mac computers, which can only be returned for a refund to the original payment method. For further details, customers can refer to Apple Malaysia’s Returns & Refunds page for comprehensive information.