Testimonies are released daily that show complicated situations in the hospitality sector through the figure of Soy Camarero. From her social networks she shares complaints from hoteliers, waiters and also highlights reviews and responses from the owners of the establishments.
This last example is the protagonist of this story that he made known through his X account, formerly Twitter. In a first screenshot he showed the review he left a man for a restaurant whose identity has not been revealed. The individual complained that the establishment did not give him a table to eat at 3:40 p.m. and complained that he had to go to another establishment.
“We arrived from a stop on a Sunday at 3:40 p.m. and they told me that the kitchen was closed and they had the living room full. “In short, we had to go to Almagro to eat,” the individual posted.
The images of the comments from the frustrated diner and the owner of the establishment were shared by the popular account under the text “what a time to go to a restaurant to eat, bravo for the response.” “Hello, Juan Carlos or whoever you are… I’m Arturo, the owner and the one who told the woman who came in to ask that the kitchen was closed,” the response began. “Indeed, after 3:30 p.m. we have the habit of not passing more orders to the kitchen for the simple reason that after working all week, our rest shift arrives on Sunday at 5:00 p.m., closing time until Tuesday,” he explained.
“You arrived at 3:40 p.m., the room was full and you would have to wait for someone to finish, get up, pay, leave and then we would clean the table, set it up and you sit down. Order the drinks, choose the food… What time do you think the first course would come out and what time would you finish eating? These are not hours to arrive at a restaurant to eat without a reservation, see that the restaurant is full and, on top of that, post this review,” Arturo specified.
After telling him that he did not know what job the author of the review had, he assured him that they meet their schedules not only to rest but also to be with the family. He invited him to return to the restaurant in the future at a reasonable time and with prior reservation, and concluded his response with a friendly post: “I feel sorry for those colleagues where you arrived to eat in Almagro at 4:15 p.m.”
The publication accumulates hundreds of responses that applaud the restaurant owner’s response and attack the “frustrated customer’s” review, emphasizing the absurdity of his complaint. “I would like to see these reviews in other establishments: ‘we arrived at the bank at 2, we couldn’t get in, it was empty, and on a Friday they told us that they won’t open until Monday,'” said one Internet user.
“Some people think that slaves who live there work in restaurants. It is very childish and pathetic to put a star in the review saying that the restaurant was full. If it is full, it must be a good restaurant, right?” pointed out another user. Some Internet users were clever by pointing out that at that time they went to eat “Almagr-donalds, because at that time you tell me where you eat on a Sunday.”
