Content moderators are subject to strict confidentiality clauses. Not even their partners can know that, above Telus, they work for Meta. Entering the viewing room with a mobile phone is punishable by two weeks without pay. They pass a metal and fingerprint detector twice.
The day is eight hours, during which they receive the tickets – images, videos or texts – that they must review because a user has reported them or the Meta robot has detected them. You have to identify if it violates more than one rule, so very hard viewings often have to be repeated.
The requirements have been changing, and the ticket requirement ranges between 350 and 450 per day. They must also maintain a high “hit rate” of up to 98%: their decisions must coincide with those of other moderators who have leaked the same content or with that of the senior auditor. Moderators are informed daily of the evolution of their success rates. If they go down, they can be fired.
There is a morning, afternoon or night shift, which changes every two weeks. This regimen often causes sleep disorders and intensifies psychological problems, many of the reports agree.
