Concert tickets can be expensive these days, and when a concert gets canceled, it can be frustrating to try to get your money back. Frank and Jen Hicks, who have been to many concerts, experienced this firsthand when the Aerosmith concert they were looking forward to was canceled.
Jen had bought tickets through StubHub for $850, but when she tried to get a refund, she was only offered a credit or a credit plus 20%. After a series of back and forth with StubHub, she ended up not getting either the credit or the refund.
According to Howard Finkelstein, a legal expert, the contract you have with the company will dictate your options for a refund. In StubHub’s case, Jen had the choice of a refund or a credit plus 20%. Finkelstein advises that if a company refuses to return your money, it’s worth escalating the issue up the corporate ladder or seeking legal advice.
After some intervention, StubHub processed Jen’s refund manually and also offered her an $85 coupon as a token of appreciation for her patience. Jen was relieved and grateful for the resolution of the issue.
In the end, the couple was happy to have their money back and was looking forward to attending another concert in the future. They shared that they never get tired of artists like Billy Joel and Andre Bocelli, showing their love for live music.
If you find yourself in a similar situation where you are struggling to get a refund from a company, don’t give up. Keep contacting them through various channels, escalate the issue to higher authorities, and seek help if needed. Being persistent and proactive can help you get the resolution you deserve.
If you need assistance with a consumer issue or have a story to share, you can reach out to Help Me Howard with Patrick Fraser through email or phone. Don’t hesitate to seek help and advocate for your rights as a consumer.
Remember, being the squeaky wheel may be the key to getting the outcome you desire. Stay persistent, stay informed, and don’t be afraid to speak up for yourself. Your voice matters, and you deserve to be heard.
