“After more than 45 years of subscription either in paper or digitally, will I have to give up reading La Vanguardia?”. The complaint comes from subscriber José Manuel Veiga, who, like other subscribers who read the digitized version of the edition printed on his iPad, he hadn’t been able to download it for days. “Since yesterday, the app won’t let you download La Vanguardia del dia (or start). I think it’s the new update. In my case, it’s ‘an iPad,” Llorenç López also warned this week. “The digital edition of his newspaper has not been working in the Apple 17 system for several days. Despite the many notes and complaints, we are still without service,” Salvador added on Tuesday you will erase
Indeed, a computer incident has affected for several days the application of the printed edition for Apple devices. The problem has been solved this Wednesday and the newspaper’s systems team explains that the origin was, as readers had guessed, in compatibility with the new iOS operating system launched on the 18th.
The La Vanguardia app, according to the newspaper’s IT staff, is based on software provided by a French multinational – which provides services to numerous newspapers and magazines – and which it had not updated correctly. Despite the warning issued by La Vanguardia and the quick reaction of the aforementioned company, the solution has taken some time to reach readers since many other apps are also adapting to the iOS 17 system. The supplier company has apologized for the inconveniences caused.
The messages of these subscribers remind us that, despite the unstoppable digitization in all areas, there are still many readers who want to continue to enjoy a leisurely reading of the newspaper by turning page to page, even if it is on the tablet screen, and that this newspaper service – available to all subscribers – makes it easier for many of them to access the printed edition of La Vanguardia in any circumstance and wherever they are.
At the same time, the newspaper’s Customer Service has explained to those affected that the newspaper’s general app (updated 24 hours a day, with exclusive multimedia content for subscribers and which was renewed more than a year ago ) access to the digitized version of the printed edition has remained operational.
