End point to the bureaucratic service of the prior appointment to access the Generalitat’s citizen care services. Yesterday the Government approved the elimination of this annoying system, which was particularly complex for the elderly and for all those groups with fewer resources, who had many problems accessing the Administration due to their difficulty manipulate digital tools. Magnificent For this we want a government. It was a unanimous request from the user associations and the Grievance Ombudsman herself, Esther Giménez-Salinas, who recently recalled that the laws do not oblige natural persons “to communicate with the Administration electronically”. The extension of this service as the only requirement to access the public assistance offices occurred due to the confinements decreed by the pandemic. What was improvised as a temporary service was established as a single and definitive system, with some important errors in some of the managers.
What would be discussed now is that the example given by the Generalitat should be extended to many councils and especially to some services of the State Administration, such as the Treasury of the Social Security or the Tax Agency. There are many complaints from users about information phones that do not answer or about digital appointments that run out in minutes.
In this sense, it would be good if the 9,000 public employment positions intended for face-to-face care that were approved yesterday by the Council of Ministers could be filled immediately. The Minister of Finance, María Jesús Montero, was very sincere yesterday when she acknowledged that these new positions had to be forced “to strengthen a workforce that has been weakened by years of cuts and zero replacement rates”. it was time In total, the largest public employment offer in Spain was approved yesterday, with 40,000 places.
The famous spirit of “come back tomorrow” of Mariano José de Larra must be eradicated. But with the elimination of the prior appointment in Catalonia, at least you can go to the offices again. Of course, hoping it’s not because he’s asked to come back the next day.
