Reviews on social networks have become a habit. After a lunch or dinner, customers value in the different forums what they thought of their experience in that bar or restaurant. Among the issues that are prosecuted: quality of the food, originality, customer service, price, location, decoration of the premises or speed when serving the dishes.
However, reviews have become a double-edged sword, restorers argue. No one assures them that the comment, often negative, is real. And they fear that many users will ruin their reputation, with the sole objective of taking away customers.
That explains the response of an Asturian bar to the comment of a supposed client. “We were waiting for more than 15 minutes to be served and they did not attend us. Shame,” writes the comment collected by the Twitter account Soy Camarero.
“Shame is that on an election Sunday, in which we have been at the top, you have wasted a minute of your beautiful day in venting your frustration by putting us back and a half just because we did not attend to you immediately,” the bar replies.
This establishment recalls that “in supermarkets or in the administration, for example, people wait patiently for their turn without becoming as wonderful as you are”. In addition, he ensures that his staff is limited and that they cannot “drop everything to give you absolute priority”.
“I will not transfer your opinion to my team since they do not deserve it, and I am also sure that whoever reads it will understand our position more than yours. Happy Sunday”, concludes the management of this Asturian bar.
