After the controversy a couple of weeks ago about Spanish schedules, social networks have witnessed a new example of the lack of consideration from customers towards hospitality employees. Specifically, some tourists visiting Toledo accuse the El Tirador brewery in a review of “dry and sharp treatment,” according to the post that the popular account @soycamarero has shared on X (formerly Twitter). As they themselves confess, they arrived at the establishment when its kitchen had already closed, with the intention of having something to eat after the trip.
“We arrived with the kitchen closed, but since the place was still open and full capacity, we asked to eat, even if it was at the same bar,” the tourists argue in the review. They accuse the waiter who served them of putting obstacles and making bad faces at them, so they decided to leave. “Zero helpful to the level of making you feel bad,” they conclude in their complaint. What these customers may not have expected is the epic shock they got from the business owner.
Without hesitation, the owner of this Toledo brewery decided to respond to the review and share his vision of what happened with Internet users. Indeed, the owner confirms that tourists arrived beyond its closing time at noon, 4 p.m. In reference to the excuse that the establishment had full capacity, the brewery spokesperson clarifies that “they still asked, while (I) was serving another person, without waiting their turn, if they could eat tapas at the bar.”
Apparently, the customers would have turned the tables, since, despite everything, the waiter’s response was “it’s closing time, but if you want,” the brewery says in response to the review, “you can have a drink while We collect, if you don’t mind.” According to the owner, it would have been the customers themselves who would have refused with bad faces.
The conclusion that the brewery draws from all this is that “then we throw our hands around because of the schedules in the hospitality industry.” The waiters clearly allude to the controversy generated after the words of the Minister of Labor, Yolanda Díaz, who, in a Congressional commission, said that in no European country except Spain did restaurants open until one in the morning. In this particular case, it would have been the customers themselves who, with a total lack of empathy, would have arrived after closing time with the intention of eating some tapas. But the brewery is clear that “we are not at customer service 24 hours a day,” in response to the bad review.
