Online reviews are a very good tool for customers to know if a place is worth it. What happens is that on some occasions, these comments are carried out by the devil and a series of disputes are formed between the person who gives a negative opinion and the offended hotelier.
The Soy Camarero account, which is very popular on X for collecting episodes of this type, has posted a very negative review and the response it received from the owner. “What do you think of the review and the response?” the account asked. From what it seems there is no consensus.
The dispute between a client, Jesús, and the owner of a restaurant has occurred after an unsatisfactory experience narrated by the former. Jesús has criticized the service received, alluding to a previously agreed upon reservation with specific menus that were not available at the time of the meal, alleging the lack of the chosen dishes and offering them unwanted alternatives such as morro or anchovies, ending up serving them the latter without prior consent. He has also described an “inedible” paella, disorder in the coffee and dessert service, and highlights the loneliness of his table in the establishment, ending with resounding discontent.
For his part, the hotelier has given his version of the events and is clearly on the defensive, even correcting the spelling of customer. Thus, he has clarified that the reservation was confirmed the same day by a friend of Jesús, who was informed of small changes to the menu due to problems with suppliers, specifically the change of squid for anchovies.
He has also defended the quality of the paella, contradicting Jesús’ opinion and has suggested that the discontent can be attributed solely to him, since the rest of the diners seemed to enjoy the food. Furthermore, he reminded her that for 20 euros and everything there was, you can’t ask for much more.
The debate is open, but no one has been able to choose one of the two involved. The vast majority of Twitter users have agreed that “it is impossible to know who is right” in this dispute. But, even so, perhaps the one who has come out worst from the exchange has been the hotelier.
Some users did not like it at all that the owner of the establishment corrected the customer’s way of writing because “it is frankly being a jerk.” Furthermore, they have pointed out that emphasizing the price “has sounded terrible” because it implies “don’t ask for quality for that price.” Despite this, they have pointed out that “the customer complains for the sake of complaining.”
