Most people who went to law school have one thing in common—an appetite for little details and a wish to help people get the justice they deserve. Whether your passion is healthcare law, and you want to fight lawsuits about medical bills or medical malpractice suits, or you dream of standing in a courtroom arguing a personal injury case on behalf of your client, there are many ways to get justice for clients.
Perhaps you decided to start your own law firm after graduation, and now you’re trying to figure out the ins and outs of working with clients and managing a business at the same time. Truth be told, a lot goes into running a law firm, so it makes sense if you’re overwhelmed. Nonetheless, there are a few steps that you can take to ensure that you make the customer experience of any client the best it can be. Read on for some tools you can use as your law firm finds its footing.
Engage with the local community.
If you really want to help people, you need to be the kind of attorney that they can trust in their time of need. People turn to personal injury lawyers in their most vulnerable moments—when they’ve been in an auto accident or a truck accident, for example. Your clients may have serious injuries and be drowning in medical bills. Worse, they may be calling a personal injury lawyer because they’re filing a wrongful death lawsuit.
If you’re already a part of the local community, you’ll be the lawyer they call after a car accident for legal advice. For example, a New Orleans personal injury lawyer might go to local NoLa music events, or sponsor a local event in the French Quarter of New Orleans. Don’t wait for people to call you after a car accident, make sure you’re already in their minds as a trustworthy personal injury attorney.
Get the best contact center software around.
Once you’ve gotten clients, you need to make sure that you treat them well. That being said, it’s easy to lose track of a lot of client data and end up adding negligence to the list of ills your personal injury clients have suffered. Fortunately, you can engage with a cloud contact center to ensure optimal customer satisfaction. A cloud-based contact center that allows you to speak with clients over their preferred channel (SMS, text messaging, phone calls, video calls, and even social media messengers) makes sure that you don’t miss out on any communication. Plus, with client data at your fingertips on an integrated dashboard, contact center software helps you answer questions or concerns with more precision.
Offer free consultations to potential clients.
If someone has suffered a personal injury and is overwhelmed by medical expenses, they may be apprehensive about the legal costs that may come after a phone call to a personal injury lawyer. One way in which many law firms appease that concern is by making an offer of a free consultation to injury victims who want legal advice. Once you’ve explained the process of filing a personal injury claim and managing insurance claims, the injury victim can decide whether they want to move forwards with the lawsuit without taking on any costs.
Don’t overdo the legalese.
The ins and outs of Louisiana law may be clear to you, but it’s important to remember that this may be your client’s first foray into the legal system. Don’t alienate anyone by using too much legalese. Even terms like “statute of limitations” should be explained fully, despite being pretty widely known. Speak clearly and remember that empathy goes a long way, especially for injury victims who may be afraid or angry.
Whether you’re fighting medical malpractice lawsuits or helping motorcyclists get the maximum compensation for their medical expenses after fall accidents, you’re doing an important job. These are a few of the business needs you should keep in mind when hiring your legal team and getting out there to do the good work.
