We are unfortunately very disappointed in the treatment we have received after having rented a car with a hook through Snappcar.
– the Reason that we rent a car with a hook is that we were going on a planned holiday on the island with the caravan.
– we got our own car namely, in pieces, after we had booked this trip, and then there was the ‘advice animal’.
– Our eyes fell on Snappcar: Cheap, easy and all insured (we thought). And I find a car with the hook, although it was a little difficult at 11. time.
– After a bit of writings on the Snappcar’s platform, we will be in agreement with the owner on pick up.
so begins Lars H a letter to the nation! about being the owner of a caravan and looking for a cheap and easy car hire – and end up with to feel badly treated. the nation! have sent Lars’ letter to the Snappcar, and their answers can be read below. Lars letter continues as follows:
– When I pick up the car at the address I get the connection with the landlord on the phone (he is on holiday in Majorca and can of course not convey to me the car keys physically).
He tells me where I can find the car keys at his place of residence, and in the same moment, he tells me that there are some problems with the gears.
– Not that it matters, he said, but if the car will not in 1. gear, then take 2. gear, it can easily cope with.
I think: If you are renting a car out, so does the car (it says itself). But I would be none the wiser !!!!!!!
– It was a challenge to keep the holiday with a car, as the degree was not running.
I had, of course, as I said, rented this car for 16 days and our vacation was planned down to the smallest detail: 1. week at the campsite around the Globe, and our 2. week at a camping ground at Dueodde with the ferry booked and paid for (camping package).
– I am calling, therefore, for Snappcar in our 2. week to hear about our rights in case of an accident. They are similar: All are insured by IF.
– the Day before we go home, contacts I vagttelefonen ( Snappcars customer service is closed after midnight. 17 and at the weekend – and here it was Sunday).
– I will explain this English-speaking woman, that I dare not drive our rental car on the ferry with a caravan.
She will then contact the Snappcars customer service in Denmark and explain the situation, so I could be called up and helped on Monday morning.
– That just doesn’t happen so much on Monday morning. When I have called about. 10 times to customer service and nothing happens, do I call from my wife’s phone and there is suddenly a hole through. Very mysterious ???????
– Well, but at. 10 I’ll finally contact, and now it goes strong: at. 14 arrive SOS roadside assistance.
– This SOS vejhjælper could very quickly see that it was koblingskablet, which was wrong and not geared.
– But when koblingskablet was resolved, so it had a negative effect on the gears and clutch.
He also said that it is obscene, to rent such a car.
– When we left the Dueodde Camping was the car sderfor loaded on the carrier 3 together with the SOS helper in the cabin and the caravan on the hook on the way to Rønne (a pitiful sight).
– the Car should at WV workshop in Bornholm, the owner had intended.
When I again contacts Snappcars customer service, to hear about the progress, I get now to know that it is only us 3 travellers and the car which is insured. And not the caravan ?????????
– must we damn well do !!!!!!!!! Øhhh How???????
– the Car is at the workshop of the Ronne – our pladsbillet on the ferry ??? The ferry is damn sail !!!!!
– the Holidays are over and work is calling, so we took Kombardoekspressen home , so it will say the car and caravan are back on the island of Bornholm.
– Similar to the frivolous and incompetent udlejningsselskab ( Snappcar ) you need to damn well look long after.
– That there is no control on neither the private biludlejer or insurance issues is a mystery to me.
– I think, that my 3500 kr as the rental cost is complete wasted, and that just gets driven around in manègen, as another idiot, says Lars, but it is Snappcar does not quite agree:
– First and foremost, we are of course sad that a family gets a partially ruined holiday, due to mechanical problems with a privatlejet car.
– On the vehicle registration document (Volkswagen Polo 1996), says that the car max can pull 800 kg with brakes and 450 without brakes.
– This has come for Lars H.’s meet, through documented communication with the landlord.
– In that campignvognen of the brand Antares 375 Luxe, weighs 650 without loose weight, it can after mekanikers diagnotisering be seen that the damage is directly connected with a weight that was above the legally permissible, cf. the registration certificate of the vehicle.
– Since the client has chosen to hire a 22 year old Volkswagen Polo, in the caravan-road purposes, there is a clear consensus between the use of the vehicle and the resulting mechanical damage, cf. mekanikers diagnosis.
– Lars H. call our SOS roadside assistance services service, and report a damage on the gearbox and says that the car jumps 5 feet back and forth at startup.
– This is contradictory with the recognition that through our forsikringspartner IF, and their værkstedspartner has been listed as a torn koblingskabel.
– Again, this is a direct consequence of the car’s mechanical and legal capacity and the use of the vehicle for driving with a caravan over a certain weight.
– Despite the tenant, Lars Hs, a lack of understanding of the causal chain, assessed the SnappCar that we would like to get the tenant to the rescue, and therefore, we ensured that he got transport for the return journey refunded, and the car comes to a garage and gets driven back to the landlord through our SOS service.
– This is a service we of pure goodwill has given, in order to make the outside satisfied.
– We have, in this context, had the large expenditure which we have not collected from the tenant, despite the breach of the terms and conditions.
– It is worth to note that the tenant, Lars H. tenant car per 21/7, and only under 24 hours to drop-off time, effectively report a problem to the SnappCar, which is to say that the tenant has had the benefit of the car right up to the 15 out of the 16 udlejningsdage.
– SnappCar is a so-called deleøkonomisk platform, which makes it extremely important to read the reviews and relate to what the landlord points at the car.
– In this case have ignored the right essential eksplciterede information.
– in Addition, so has the used car 15 reviews, 14 is 5 star, one 4 star. The landlord is praised to be friendly and the car runs perfectly, writes Snappcar, but what are you thinking?
