Next Monday, May 1, the new free passes for CercanÃas, Rodalies and Media Distancia will come into force for the second four-month period of the year, and for this reason, Renfe reinforced its information systems and points last Tuesday.
As of April 25, the company had issued 143,000 new free season tickets (79,000 CercanÃas and 64,000 Media Distancia) for the second four-month period.
The current free passes can only be used until next Sunday, April 30 and it is necessary to purchase a new pass to travel for free from May 1, a day that is also a public holiday throughout Spain.
That is why, given the foreseeable increase in demand for the new passes, Renfe has strengthened the information systems and points. Renfe reminds users that to expedite processing and avoid unnecessary waiting, the purchase of passes is possible through the Renfe CercanÃas app, and in the case of Media Distancia passes through the www.renfe website. com and usual sales channels (stations, vending machines, etc.).
To do this, the client must be previously registered. For Avant rail services, the 50% discount on season tickets is maintained. This same discount is applied to other high-speed routes that have been declared a Public Service Obligation (OSP), which operate under the same conditions as an Avant Pass.
The CercanÃas app allows the acquisition of recurring CercanÃas and Rodalies passes quickly, easily and quickly, generating a QR code that is downloaded to the mobile phone and can later be used to control station access.
To purchase the subscription, although it is free, it is necessary to deposit a deposit of 10 euros in the case of CercanÃas and Rodalies, and 20 euros for each conventional Media Distancia service. Payment by card will allow the automatic return of the deposit, once it is verified that the condition of having made 16 trips during these four months has been met.
For children under 14 without ID, a recurring subscription has also been created for Media Distancia services, which can be purchased at renfe.com or through the Renfe app. The father, mother or guardian may acquire, through their NIF, NIE or passport, a maximum of four child passes for one origin and destination, during the period of validity.
Travelers who have used the free commuter pass for CercanÃas, Rodalies or Media Distancia in the first four-month period of 2023 will have their deposit returned, provided they have met the conditions thereof. Those who paid the deposit by card will be automatically refunded.
To facilitate communication with customers, Renfe has set up a specific telephone line, 91 919 15 67, to report these free passes.
